I have had THREE really good experiences in customer service recently. These experiences were enough that I remember each person by name. I am going to split them up over the next few weeks.
My first customer service shout out is to Benson with Verizon Wireless. I had something I needed urgently and had to go to the store. I knew the store would be a madhouse and I literally had very little time. I called the store and Benson answered. He listened to the issue, came up with the best solution and told me he would have it ready– to just give my name at the door. I was a little worried when I got there as the place was PACKED with pre-Christmas madness. However, I gave my name at the door and within minutes Benson was assisting me. He had everything ready to go, was super efficient with check out and didn’t try to upsell me on ANYTHING. He was smiling and laughing amidst the madness and acted as if I was the only customer he had that day.
Hats off to Benson for all his help!
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Verizon always has great customer service – I really, really love them!